Purchase information
Purchase informationAnnouncement Date: 2023.07.01
Course Types
To meet the diverse needs of learners, KEENLITY offers various types of courses, each with different teaching methods and processes, conducted as per the mode announced for each course. Below is a basic description of the general methods and processes for each type of course:
Tickets Base Program
This program is a consultation course, offered through a Tickets System for providing consultation services. Paid students can open unlimited Tickets for consultation within the usage period. Students are prohibited from reselling or sharing their course rights.
Recorded Courses
Example: Software Testing Tutorial with a Testing Consultant
Specific topics are chosen, and content within a certain scope is recorded and compiled into instructional videos, available on-demand on the platform.
Offers a certain duration of instructional content, including a course-related group for post-class discussions and questions.
Students are prohibited from reselling or sharing their course rights.
Physical Courses
Dates and times for physical courses are arranged in advance. Students decide whether to enroll based on their schedule and attend classes on the set dates and times. There are no make-up classes for late arrivals.
Physical courses are restricted to the buyer only and cannot be resold.
For multiple seat purchases, each participant must register on the website.
Corporate Consulting
Enterprises purchase consulting services from KEENLITY, executed either online or physically, as per the contract.
The enterprise sets the topic, or the consultant customizes the course content.
Participation is determined by the contract.
One-on-One Online Consultation
Conducted using online video software (including but not limited to Zoom, Teams, Google Meet, etc.).
Restricted to enrolled students.
By default, sessions are recorded but not provided to students unless specifically requested.
Post-enrollment, the consultation must be completed within the specified period. Extensions are allowed once, up to a maximum of 30 days.
No refunds or make-up sessions are provided if the consultation is not scheduled within the time frame, unless due to KEENLITY’s responsibility.
Students are prohibited from reselling or sharing their course rights.
Purchase Method
The system uses a shopping cart model, allowing users to add desired courses to the cart for checkout, with payment processed by our financial service partners.
Once payment is received, a uniform invoice will be sent. If a uniform number is required, please provide it during course purchase.
Course Ownership
All courses, consultations, and Q&As are the intellectual property of KEENLITY. Paid students may use them for personal viewing and learning only, without infringing copyright or public disclosure.
To promote courses, software testing, and software quality, KEENLITY may share excerpts on its platforms, communities, and channels, without infringing on the paid rights of students.
Refund Policy
Refunds are limited to the actual amount paid by the user, excluding discounts, coupons, or promotional reductions.
Refunds are rounded to the nearest whole number.
For a full refund, the original payment method is used; if technical issues prevent this, a transfer is used, with any fees borne by the student.
For partial refunds, a transfer is used, with any fees borne by the student.
“Viewing” is determined by entering a course chapter, marking it as completed. Thus, if unsure, do not enter paid chapters or units.
Tickets Base Program Refund Policy
This long-term subscription course offers a trial period. As students fully utilize and understand the course’s uniqueness during purchase, refunds are not provided.
Online Recorded Course Refund Policy
If you have accessed content beyond the trial (paid content), you are ineligible for a refund.
- 100% refund if requested within 72 hours of purchase and without viewing paid units.
- 30% refund if requested within 72 hours to six days (168 hours) of purchase and without viewing paid units.
- No refund if requested after the 7th day (168 hours) post-purchase.
Physical Course Refund Policy
Considering the distinct costs of physical courses, including scarcity, exclusivity, and time value, occupying a seat implies a non-refundable 100% fee due to potential loss to KEENLITY.
- 80% refund if requested 14 days before the course start date.
- 50% refund if requested between 14 to 7 days before the course start date.
- No refund if requested within 7 days of the course start date.
One-on-One Online Consultation Refund Policy
Given the time cost and exclusivity of one-on-one consultations, occupying a time slot implies a non-refundable 100% fee due to potential loss to KEENLITY.
- 80% refund if requested seven days before the scheduled time.
- 50% refund if requested within seven to three days before the scheduled time.
- No refund if requested within three days of the scheduled time.
Corporate Consulting Refund Policy
Executed as per the signed service contract.
Refund Application Process
Detailed reasons for the course not meeting needs must be provided in the refund request email, with cooperation in providing required information.
Use the account verification email to send your request to [email protected], stating the reasons. Content format: Subject: Online Course: _____ (Course Name) Refund Request Content: This account has purchased _____ (Course Name), and due to _____ (detailed reasons for the course not meeting needs), a refund request is submitted. Please assist with the refund process. The refund timing is determined by the “time of sending the refund request email”. Refunds are processed based on actual costs paid by the user; discounts are not refunded. The refund process is conducted via email, with both parties obligated to respond within 48 hours to expedite mutual agreement. Delays may lead to reevaluation of the refund application time and potential rejection of the refund.
公告時間: 2023.07.01
課程類型 KEENLITY為滿足各種學習者的需求，開設不同課程類型，每種課程類型有不同的上課方式與流程，將依個課程所公告的模式進行。以下基本描述各種課程類型的一般上課方式與流程：
Tickets Base Program
此課程屬於諮詢課程，藉由Tickets System提供諮詢服務，付費學員可於使用週期內無限制的開立Ticket諮詢問題。
購課學員不得轉售或分享自己的課程權益
錄播課
例如: 測試顧問帶你學軟體測試
根據特定主題，安排特定範圍內的教學內容進行錄製，編撰成教學影片並於平台上提供的點播 提供一定時數的教學內容，並包含課程相關群組供課後討論及提問
購課學員不得轉售或分享自己的課程權益
實體課程
實體課程會提前安排上課日期與時間，學員根據自身時間決定是否購買課程，並於安排的時間日期上課，若未準時前往恕不提供補課。
實體課程限制購買人本人參加，不得轉售。
若有需要購買多個席次，請每位參與人註冊網站進行購買
企業顧問
由企業向KEENLITY購買顧問諮詢服務，執行方式可能為線上或實體，根據契約內容而定。
由企業訂定主題，或由顧問訂製課程內容安排。
可參與成員依契約內容而定。
一對一線上諮詢
利用線上視訊軟體(包括但不限於Zoom, Teams, Google Meet等)進行面談諮詢。
限制由購課學員參加。
如學員無特別提出，預設會進行錄影，但不提供給購課學員。
購課後，須根據內容描述於期限內完成諮詢，若需延展得延期一次，最長不超過30天。
若超過時間沒有預約諮詢，不進行退費或補課，若歸因於KEENLITY的責任除外。
購課學員不得轉售或分享自己的課程權益
購買方式
本系統採用購物車模式，用戶可將欲購買的課程商品加入購物車進行結帳，即可使用本公司合作之金流廠商進行付款。
本公司收到款項後，將寄送統一發票，若需統一編號，請於購課時於系統上填寫。
課程所有權
所有課程、諮詢、問答之智慧財產權歸KEENLITY擁有，付費學員僅可用於個人觀看學習，不得侵害著作權，更不可公開發表。
為了達到推廣課程、軟體測試、軟體品質之目的，在不侵害學員的付費權益為前提下，KEENLITY會節錄部分內容用於KEENLITY所屬之平台、社群、渠道進行公開分享。
退費政策
若符合退費政策，其退費金額僅限於用戶繳納之實際金額，不包括折扣券折抵、依惠券、活動折扣。
依退費比例計算後，四捨五入取至整數
100%全額退費時，原則採用原繳款方式退款，若因技術性問題無法用原繳款方式退款，則採轉帳方式，任何退款方式若有手續費產生，由學員負擔
非全額退費時，採用轉帳方式退款，若有手續費產生，由學員負擔
「觀看」認定方式：
只要進入課程章節，即會標記該章節為已完成，藉此認定是否有觀看付費單元。因此若有猶豫，請勿進入付費章節或單元頁面。
Tickets Base Program退費政策
此課程屬於長期訂閱，並有提供試用期給學員，學員購買時已充分試用且了解課程的特殊性，故不提供退款。
線上錄播課程退費政策
若您於購買後曾經瀏覽過試閱內容以外的部分（付費內容），即不符合退費資格，無法申請退費。
- 購買 72小時內且未觀看付費單元→ 可退還 100% 全額課程費用
- 購買 72小時，六日內(168小時內)且未觀看付費單元→ 可退還 30% 課程費用
- 購買第 7 日後(168小時後)申請 → 恕不退費
實體課程退費政策
用戶理解實體課程之組成成本與線上課程不同，具有稀少、獨佔、具有時間價值的特性，若用戶購買實體課程，即代表將佔用一個席次，申請退費將導致KEENLITY權益受損，故無法100%退費。
- 於開課日14日前申請退費→ 可退還 80% 課程費用
- 於開課日14日至7日前申請退費→ 可退還 50% 課程費用
- 於開課日7日內申請退費→ 恕不退費
一對一線上諮詢服務退費政策
用戶理解一對一線上諮詢的時間成本與線上錄播課程不同，具有稀少、獨佔、具有時間價值的特性，若用戶購買一對一線上諮詢服務，即代表將佔用一個時間區段，申請退費將導致KEENLITY權益受損，故無法100%退費。
- 預約時間七日前，可退還80%課程費用
- 預約時間七日內至三日前，可退還50%課程費用
- 預約時間三日內，恕不退費
企業顧問諮詢服務退費政策
依簽訂之服務契約履行。
申請退費方式
務必於退費申請信件中詳細說明認為課程不符合需求之原因，請積極配合回覆所需的相關訊息
請使用購課之帳號驗證信箱，寄信至[email protected]，說明原因。
內容格式
標題: 線上課程:_____(課程名稱) 退費申請
內容: 此帳號購買了____(課程名稱)，因為_____(請詳細說明課程不符合需求之退費原因)，故提出申請退費，請協助退費程序
退費時間判斷依照「退費申請信件寄送之時間點」 退費作業僅退回用戶繳納之實際花費金額，若有使用折扣，則皆不予退回。
退費程序以信件往來進行，雙方有義務於48小時內回應，以儘速達成雙方合議，若有較慢的回覆，KEENLITY得以重新認定申請退費時間，可能導致不接受退費。